Regional Seminars: Advanced Training

• Learning Objectives
• Pre-requisites
• Schedule
• Fee
• Seminar Locations & Accommodations
• Agenda
• Contact Hours
• Registration

Advanced Training is a two-day immersion seminar for experienced Milliman Care Guidelines® users who have had Basic Training and who need to manage more complex clinical situations. Advanced Training offers separate second-day tracks; one specifically for managers who are using the Care Guidelines and are seeking ways to expand their use, and another for experienced case managers who want to use the Care Guidelines to better manage complex patients.

Contact Hours – 11.5 (Day 1 – 6.5; Day 2 – 5.0)

Advanced Training is for you if:

• You are able to search, navigate, and interpret the Care Guidelines effectively
• You are a manager interested in maximizing your organization’s use of the Care Guidelines products you license
• You are a case manager who wants to understand the advanced application skills necessary to effectively manage complex patients

Learning Objectives:

At the conclusion of day one of this training session, the learner will be able to:

1. Describe how to utilize evidence-based guidelines to support best practice care management
2. Discuss how to apply critical thinking skills to advanced care management activities
3. Identify the steps critical to determining the appropriate inpatient levels of care
4. List the resources needed to optimally manage complex cases
5. Identify techniques for improving communication between payors and providers

At the conclusion of day two of this training session, the learner will be able to:

1. Identify the goals for implementing interrater reliability assessments
2. Describe advanced care management best practices for the prevention of unnecessary readmissions
3. Apply clinical decision support tools to the transition of complex patients across the care continuum

Day One

The first day covers using the Care Guidelines as tools for communication and change. Topics will include:

• Best-practices use of Care Guidelines evidence base with case, care, and utilization management processes
• Using Care Guidelines for patient-centric decision making
• The Care Guidelines as tools of communication between payors and providers
• Observation Care vs. Inpatient Admission
• Using Common Complications and Conditions for optimal inpatient case and utilization management
• Using the Care Guidelines to enhance current practices

Day Two

During the second training day, topics will include:

• The importance of interrater reliability
• Variance tracking and its use in process improvement plans
• Using the Care Guidelines as tools of best practice

Advanced Training Pre-requisites:

• Actively licensed Care Guidelines user
• Graduate from a Milliman Basic Training Regional Seminar, or
• Trained by a Milliman Trainer, onsite or via the web, within the past two years

Schedule

Charleston, SC April 10 – 11, 2008

Denver, CO September 25 – 26, 2008

Fee

$750

Seminar Locations & Accommodations

Please contact hotel directly for reservations and specify your registration is for the Milliman Care Guidelines Training Seminar. Seminars are held at the hotel.

Please note: Accommodations are not included in the registration fee. Be sure to reserve a room early to enjoy the convenience of staying at the seminar hotel.

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April 10 – 11, 2008
The Charleston Marriott Hotel
170 Lockwood Boulevard
Charleston, SC 29403

For reservations call +1 800 968.3569 and request a reservation as part of the Milliman Care Guidelines room block. If you need to cancel your room reservation, you must provide 72 hours notice or you will be billed for one night's room rate and tax.

September 25 – 26, 2008
HYATT Regency Tech Center
7800 East Tufts Avenue
Denver, CO 80237

For reservations call +1 303.779.1234 and request a reservation as part of the Milliman Care Guidelines room block. If you need to cancel your room reservation, you must do so by 6 p.m. on the day of arrival or you will be billed for one night's room rate and tax.

Agenda

Advanced Training Agenda: Day 1
Time	Topic	Details
8:30AM – 9:00AM	Welcome	Introductions Review of the agenda Review of Learning Objectives
9:00AM – 9:30AM	Evidence-in-Action – It's All About Credibility	Milliman Care Guidelines and the commitment to evidence-based medicine
9:30AM – 10:00AM	Critical Thinking Required	Optimizing use of the Care Guidelines for patient-centric decision making
10:00AM – 10:15AM	Break
10:15AM – 11:00AM	Observation vs. Inpatient Admissions	Is it about payment management or care management? Appropriate use of the Observation Care Guidelines Facilitated discussion regarding observation care
11:00AM – 11:45AM	Common Complications and Conditions	Using these tools for optimal inpatient case and utilization management Appropriate use of the Common Complications and Conditions content
11:45AM – 12:00PM	Questions and Answers	Wrap-up Questions
12:00PM – 1:00PM	Lunch
1:00PM – 1:45PM	Review of Key Concepts in the Care Guidelines	Review and hands-on practice with the Care Guidelines, including: Inpatient and Surgical Care General Recovery Guidelines
1:45PM – 2:30PM	Review of Key Concepts in the Care Guidelines	Review and hands-on practice with the Care Guidelines, including: Ambulatory Care Recovery Facility Care Home Care Chronic Care Guidelines
2:30PM – 2:45PM	Break
2:45PM – 3:30PM	Advanced Applications – Payors and Providers	Using the Care Guidelines as tools of communication and collaboration between payors and providers
3:30PM – 4:00PM	Advanced Applications – Efficiency	Using the Care Guidelines as tools of utilization management efficiency
4:00PM – 4:30PM	Advanced Applications – Complex Inpatient Management	Using the Care Guidelines to support managing complex inpatient admissions
4:30PM – 4:45PM	Questions and Answers	Wrap-up
4:45PM – 5:00PM	Evaluations and Adjourn	Submission of course evaluations
Advanced Training Agenda: Day 2
Time	Topic	Details
8:30AM – 8:45AM	Welcome	Review of the agenda Review of Learning Objectives Review of Care Guidelines' FAQ Importance of IRR in application of the Care Guidelines Methods for performing IRR Care Guidelines IRR Tool
8:45AM – 10:00AM	Interrater Reliability (IRR)
10:00AM – 10:15AM	Break
10:15AM – 11:15AM	Efficiency, Consistency and Variance Reporting	Using the Care Guidelines and CareWebQI to support efficiency, consistency and variance reporting
11:15AM – 12:00PM	Addressing Readmission – Managing Complex Patients	Hands-on application of case scenarios Utilizing the Care Guidelines to manage complex patients and avoid unnecessary readmissions
12:00PM – 12:30PM	LUNCH (Box Lunch)
12:30PM – 2:00PM	Optimizing Transitions of Care Across the Continuum	Hands-on application of case scenarios Utilizing the Care Guidelines to manage complex patients across the continuum of care
2:00PM – 2:15PM	Questions and Answers	Wrap-up Questions
2:15PM – 2:30PM	Evaluations and Adjourn	Submission of course evaluations

Contact Hours

Milliman Care Guidelines, PA-45/May/10, is an approved provider of continuing nursing education by the Washington State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Please contact Patty Zajac at Milliman Care Guidelines for more information about contact hours.