Upon completion of this program, attendees should be able to:

• Define how the Care Guidelines support the role of Medical Director
• Describe how to use the Care Guidelines in medical and care management decision-making
• Analyze best practices in care management
• Illustrate emerging trends in care management
• Review quality and efficiency initiatives
• Evaluate opportunities for organizational process improvements
• Identify resources to support care management processes
• Integrate learning into actionable next steps