Denotes session that is either focused upon, or addresses elements of, quality improvement efforts.

  Denotes session that qualifies for CNE credits.

Sunday, April 19, 2009
10:00 AM – 8:00 PM	Registration
2:00 PM – 6:00 PM	Workshop:  Basic Training, Mindy Lazor, RN, BSN, CCM, RN-BC, CCP, Julie Arotin, MS, RN, CCP, and Sandy Silberman, RN, CCM, CCP, Milliman Care Guidelines
2:00 PM – 6:00 PM	Workshop: Care Guidelines Product Overview, Louise Bower, RN, Milliman Care Guidelines • 2:00 PM – 2:45 PM Inpatient and Surgical Care and General Recovery Guidelines • 3:00 PM – 3:30 PM Recovery Facility Care and Home Care • 3:30 PM – 3:50 PM Ambulatory Care • 4:00 PM – 4:30 PM Chronic Care Guidelines • 4:30 PM – 5:00 PM Behavioral Health Guidelines • 5:15 PM – 6:00 PM CareWebQI®
2:00 PM – 6:00 PM	Workshop:  Medical Director Training, Alan Greenfield, MD, MBA, Debbie Jepson, RN, CCP, and Jim Schibanoff, MD, Milliman Care Guidelines; John Semmens, MD, Milliman, Inc.
6:00 PM	Medical Director Dinner (by invitation only)
6:00 PM – 6:30 PM	Speaker Orientation
6:30 PM – 10:00 PM	Welcome Reception and Solution Center
Monday, April 20, 2009
6:00 AM – 7:00 AM	Early Morning Fitness Walk
7:00 AM – 5:00 PM	Registration
7:00 AM – 8:30 AM	Breakfast Buffet and Solution Center
8:30 AM – 9:15 AM	Welcome and Client Update
9:15 AM – 10:15 AM	Keynote Speaker: "Overtreated", Shannon Brownlee
10:15 AM – 10:45 AM	Break and Solution Center
10:45 AM – 11:45 PM	Keynote Presentation: The Richard L. Doyle Award For Innovation and Leadership in Healthcare, Grand Recipient Presented by Dr. Jim Schibanoff
11:45 PM – 1:00 PM	Lunch Buffet and Solution Center
1:15 PM – 2:15 PM	Breakout Sessions 1
2:15 PM – 2:45 PM	Break and Solution Center
2:45 PM – 3:45 PM	Breakout Sessions 2
3:45 PM – 4:00 PM	Break and Solution Center
4:15 PM – 5:15 PM	Commercial Supporter Presentations: ACS MIDAS+; CaseTrakker Software; Pegasystems; Altruista Health, Inc.
	Evening Reception/Dinner
Tuesday, April 21, 2009
6:00 AM – 7:00 AM	Early Morning Fitness Activity
7:00 AM – 8:30 AM	Breakfast Buffet and Solution Center
8:30 AM – 8:45 AM	Welcome Day 2
8:45 AM – 9:45 AM	Keynote Speaker: Health Literacy: What Is It and What Can We Do About It?, Paul Smith, MD, University of Wisconsin
9:45 AM – 10:00 AM	Break
10:00 AM – 11:00 AM	Breakout Sessions 3
11:00 AM – 11:15 AM	Break and Solution Center
11:15 AM – 12:15 PM	Breakout Sessions 4
12:15 PM – 1:30 PM	Lunch Buffet and Solution Center
1:30 PM – 2:30 PM	Breakout Sessions 5
2:30 PM – 3:00 PM	Break and Solution Center
3:00 PM – 4:00 PM	Breakout Sessions 6
4:15 PM – 5:15 PM	Commercial Supporter Presentations: MEDecision, Inc.; TCS Healthcare Technologies; The Trizetto Group; ZeOmega
6:00 PM – 11:00 PM	Networking Reception and Appreciation Party
Wednesday, April 22, 2009
6:00 AM – 7:00 AM	Early Morning Fitness Activity
7:00 AM – 8:30 AM	Breakfast Buffet
8:30 AM – 9:30 AM	Breakout Sessions 7
9:30 AM – 10:00 AM	Break
10:00 AM – 10:15 AM	Closing Remarks
10:15 AM – 11:30 AM	Closing Keynote Speaker: Humor At Work – Laughter as a Profit Center, Kathleen Passanisi, CPAE, PT, CSP
11:30 AM – 12:30 PM	Lunch
1:00 PM – 3:00 PM	Milliman Care Guidelines Trainer Certification Exam